Returns & Exchanges


Warranty Returns

Scentopia will happily honour any valid warranty claims, provided a claim is submitted within 15 days of receipt of items. This refers to manufacturer's assurance regarding the quality, authenticity, and performance of the product and the warranty related decision is solely from manufacturer's. 

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Scentopia to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)