Help & FAQs

We've created a helpful list of frequently asked questions. If you do not find what you're looking for there are alternative ways of getting in touch with us.

Order Placement & Shipping

Normal Delivery @40 GHC - One working day within Accra

Normal Delivery @80 GHC - Two working days outside Accra

Express Delivery @ 80 GHC - Within same day for orders placed before 4pm within Accra

You can refer "Contact Us" and we will contact you soon.

Sorry we do not offer Click and Collect Service for the moment.

Yes you can change your order before we dispatch. Make sure to update us using a telephone call after you change :)

Yes you can change your address before we dispatch. Make sure to update us using a telephone call after you change :)

Payment & Returns

We accept Credit / Debit cards and mobile money for payments

You may return the goods to our store either by physically or via a courier. Pls refer our "Return and Exchanges" policy for further details .

Pls enter your phone no with +233 and make sure its having all the required digits.

Need further help? Get in touch with the Scentopia team